Client Testimonials

Client Testimonials

Read what some of the best in retail and manufacturing have to say about us


"For over ten years we have worked with i.e.Retail to build training and specific staff development solutions across the Foodstuffs Cooperative. Their skills in Strategy, Team & Leadership Development, Retail Purchasing, Performance Management, Negotiating & Influence and Personal 1-1 Coaching for senior managers have added significant measurable benefits to the Foodstuffs Cooperative at many levels. Their approach means projects, solutions and training delivery are aligned to our needs. They have a communication style which suits the large yet fragmented style of our cooperative business model and have become an invaluable business partner.”


"It was a tremendous program - I was surprised by how many of their insights were phrases I'd heard recently, from retailers; it was interesting to hear the background related to retail in NZ and abroad - hearing that background will enable me to benefit my business and to converse/negotiate on a par, knowing the background of how their decisions are evaluated. I'm anticipating a lot of progress!"

Unilever Testimonial

"They designed and delivered strategic sales training for our Company that was highly relevant, impactful and instrumental in lifting business performance"

Mars Testimonial

“They provide a deep knowledge of the everyday realities of retailing with practical, customer- focussed and well thought out suggestions for improvement. They have great inspirational training skills and irresistible ‘can-do’ energy and enthusiasm. Their background in both the theory and practice of retailing enables them to consistently provideus with the tools we need to achieve improvements in our sales and merchandising.”

Commonsense Organics testimonial

“Just want to say thank you for the opportunity to attend the Store Master Simulator over the last 2 days. My initial reaction to the original invitation was, 31 years as a Retailer and now I need to be learning how to do it. How wrong I was! This simulator has added immense value for me as a person where I have now had a brief chance to evaluate just where I am in my career. I will leave with these words ringing in my ear... 'you can’t be famous for being grey'”

Mitre 10 Testimonial 2

“Using the insights gained from i.e.Retail’s shopper research project, and their enormous depth of market experience, we were able to increase our distribution significantly. Their category and retail knowledge also ensured benefits in shelf position, basket penetration and has given us significant food for thought in ongoing category initiatives. It helps significantly that Jean and his team are experienced retailers with a wealth of global experience.”

Avalanche Coffee Testimonial 2

“The thing that separates i.e.Retail from all other training providers is not the tailored programme for our business, not their practical tools for our team to put what they have learnt into practice every day following the course, not even the excellent facilitating of learning, so that everybody gets it by the end of the course; it is the inside knowledge and experience of how retail really works in stores for people every day. ”

Sealord Testimonial

 “Their programmes offer an in-depth look at product management targeted specifically to our operation. Through the attendance of both myself and other store staff we have put in place new strategies that have delivered notable improvements to both our sales mix and more importantly our bottom line.”

Pak N' Save Testimonial

“LG briefed i.e.Retail to deliver 4 key components to our national sales team across all sales verticals within the business. The 2 day course designed by ieRetail, delivered on all fronts. The course put practices in place that all sales staff could utilise to best prepare them for future business and has enabled LG to have a cohesive sales plan against each of our diverse business units.”

LG Testimonial

“i.e.Retail really know their stuff. It helps enormously that they have been there, done that!”

GlaxoSmithKline Testimonial

“Over the past nine months they have challenged me to rethink how I plan and execute within my role. Thanks to the insights and tools that they provided, I am now spending more time thinking about issues from the customer’s perspective. As a result I am far more confident and prepared in my approach with my customers. I have really enjoyed the manner in which they conduct their training, so much so that I have incorporated a lot of the techniques into the meetings that I conduct.”

Lion Nathan Testimonial

"The ShopX simulation is a fantastic programme that has built accelerated expertise amongst our key account managers in customer understanding.  If you want to create true business partners for your customers, ShopX is a great way to achieve this."

Diageo Testimonial

“This has been an excellent two days. I would go so far as to say ‘the best I have seen in my 30 years in retail'. World class and very relevant. This is a game changer for our people. In my opinion the Store Master simulator is a world class training tool and I want to congratulate you on its development”

Mitre 10 Testimonial

“I have worked with i.e.Retail for several years, at Foodstuffs and Liquorland. Their retail understanding is excellent, as is  their ability to listen to clients’ need, provide advice, and deliver the solutions agreed upon.  They have been fundamental in developing and delivering a suite of training modules for Liquorland under time and cost pressure. The result is a credit to them.”

Liquorland Testimonial

“The ShopX experience was awesome, and taught me how to enhance all the tasks and roles I have in my store. I’m really pleased we were the 1st in Africa to do this”

Shoprite Testimonial

“This is a really cool programme and hits all the spots for fun while learning”

Massmart Testimonial

 “I have worked with i.e.Retail on a number of complex projects ; from single person specific objectives through to presentations and training materials for large scale conferences. In all cases I have found their approach and diligence ensured we got more than was required.”

Four Square Testimonial

“i.e.Retail has been involved with PGG Wrightson for over four years,  assisting us in a number of areas. In this time we have seen a significant improvement in our retail  business performance.

Our Managers now understand the key factors that drive their business. A Regional Retail Manager made comment a couple of years ago. “It’s made a big difference to my business, they now understand what I am talking about and what’s more important, they now know how to fix the issues” .

Having run business improvement seminars for our Category team and our Key Account functions. Both these business units have gained from introducing the processes and ideas that they has introduced.

Their teaching style is outstanding. They are able to tailor a solution and adapt the training on the fly. This increases our staff’s ability to gain the most out of the training experience. Our staff look forward to his events, as they are always engaging and entertaining. i.e.Retail has become an integral part of our Retail Learning and Development programme and I would highly recommend them to any business looking for a way to improve their performance.”

PGG Wrightson Testimonial

“The Key strengths of their workshops are the tailored nature and practical applications that lead to tangible benefits to our Business. They bring a focused but relaxed style that brings excellent business outcomes.”

Goodman Fielder Testimonial

“I can honestly say the finance and strategy module is the best learning I have ever attended in regards to financial business basics and strategy.  Thank you so much for facilitating the course over the last two days”

Mitre 10 Testimonial 3

“i.e.Retail has been a great asset to our company and has been a major contributing factor to our success.  Their extensive knowledge in the FMCG area is second to none. They have a fantastic ability to convey sophisticated concepts in plain English and have given us ideas and knowledge that we have been able to use to grow our business.  I would recommend them without hesitation.”

Avalanche Coffee Testimonial

“They have excellent insights and business experience, combined with the ability to deliver real practical outcomes. They made an outstanding contribution to our understanding of business strategy and direction in a large wholesale organisation.”

Gilmours Testimonial

“They showed us how to make more sales and profit per square metre with the benefit of simple retail insights and a wonderful retail optimisation audit.”

New World Testimonial

"This is the fourth organisation in which I have used their services. They always deliver - no questions. Whether it is key note speaking, category management training, strategic reviews or mentoring and coaching they always add value. They are unique in terms of what they offer through a blend of practical experience, theoretical knowledge and the considered inclusion of the latest thinking and trends. Use them. I guarantee you will not be disappointed."

Paper Plus Testimonial